Weird I know, but made me think after a recent purchase on the bay of e
I bought a DVD on sunday 26th June off the bay, so obviously not a working day, but it was an outlet of a major retailer
10 days later on the 7th July I get an email apologising for the delay, but they had a stocktake at the weekend and it had put them behind
- ok yes, they contact me, but the excuse is poor considering they had 5 days to despatch i.e. monday to friday, before the weekend they said they had the issue
6 days later it is wednesday, and the item hasn't been despatched
I was going on holiday on the saturday, so wanted to know the situation as they only had 2 days to deliver before I went away
I message them through the bay, saying if the item wasn't being despatched in the next couple of days, I was going to consider asking for a refund
Got home from work that day and had a message saying they were issuing me with a refund - and i'd have it in 5 days!!!
They also apologise saying there was an issue with the quality of the product
- ok, so no continuity with excuses
Yes, 5 days later I get a refund - little slow me thinks - I pay up straight away, but they need 5 days to refund me!!!
So from the 25th June when I paid, it's 10 days for first communication, a further 6 days for the next communication, and a further 5 days for a refund
So in total 21 days from me paying to getting a refund
A little disappointed with this being a major retailer
I contemplated it for a few days, as I'd never left bad feedback before, but eventually felt compelled to do so
So, monday 25th, I get a message apologising again, and asking how they could resolve this in order for me to retract my bad feedback
I had made alternative arrangements in purchasing the said dvd from another retailer - although that's been a week and still not despatched
So no point in asking them to fulfill the order
Thought no more until today, gets another email saying if I retract the feedback, they pay me a fiver!!
Whilst this is tempting, it's not really fair that they can buy their way out of bad feedback is it!
Surely if the feedback is warranted they should accept that
I'm not a funny bugger, and if someone keeps me informed then that's fair enough
BUT, if they make a poor excuse - yes everywhere needs to do stocktakes, but that didn't explain the 5 days prior
If the issue was poor quality in the first place, then say that!
But keep consistent
