mav wrote:steve_earwig wrote:mav wrote:i get a phone call to say that ive been misquoted, along with 3,000 other customers, so wont be honouring it.
The barstewards. I had something similar happen to me when I was your age (a very, very long time ago...), however, the insurance co kept the policy going as it was their cock-up, not mine.
Must be worth a call to the insewerants bit of the financial ombudsman
http://www.financial-ombudsman.com/cons ... laints.htm Or even CAB.
step ahead of ya there buddy: CAB f*cked me off, it was dinnertime so i can kinda understand, i like me dinner too. am using my local tradin standards 4 advice it at the mo tho. financial ombudsman is next
Just to let you know, the Ombudsman wont do anything unless you place a complaint through the insurance company directly first. You have to log an official complaint via the right channels and if they cant resolve the complaint within the specified timescale, THEN you can go to the Ombudsman. Normally what happens is you log the complaint, the company has 10 working days to acknowledge the complaint (in writing), then they have 30 days to resolve it. If they say that there is nothing they can do blah blah blah because it's out of their hands, then go to the Ombudsman. Sometimes the company will even advise you to go there if you're not happy.
There's nothing worse than an irate customer who threatens to get you sacked cos thy're going to the 'Financial Omnibus', even if you try and explain they dont want to hear. Once you let the company know that you're aware of the procedures, they'll comply... trust me, I used to work for one of those companies.
Oh and never say that you want to speak to 'The BOSS' cos it'll never ever EEEVER happen. Ever. Period.
Just to recap (zzzzz), log OFFICIAL complaint, company acknowledges within 10 working days, company will try to resolve issue (if they cancelled the policy on good reason, nothing you can do), if not resolved to your satisfaction AND YOU HAVE A CASE, call the Omnibus
God I hated working for CIS sometimes but damn I know my sh*t!