Yesterday we found that it had never been fitted with spark plugs or the pollen filter etc

I know we would all just say "what do you expect" etc but doesn't it just show you how these large motor traders/dealers can rip you off claiming to do work they haven't.
I'm supposed to get my local friendly Volvo dealer to service my car in order to comply with the "warrenty" but I'm f*cked if I'm going to let them near it - I just have no faith at all. I will let my own garage who I trust do it with genuine parts and they can all argue about it as and when.
Also we discovered that Kwik Fit had murdered up one of the Astra security wheel nuts requiring two people to hold the security socket with a third person standing on the end of a sodding great bar (try doing that on your own).
I do a really good job and I'd hate to think I'd let someone down or was otherwise ripping them off so I get really pissed off with poor service in this country


Grrrrrrr...