I hate all those pushy car supermarket type places, had far too many uncomfortable experiences. Everything from over pushy to down right rude salesmen and blatent lies.
Once rang carcraft when I was looking for my estate, 'twas a sunny Sunday afternoon in the summer of 2002. They have a central call centre, I said "I want a 406 estate 2.0 petrol Executive or GTX, less than a year old with less than 10000 miles please." Dipsy bint says, "there are absolutely loads of 406 estates in the Newport branch, all trim levels and all ages from nearly new up to 3 years old, they have several that meet those criteria for you to chose from. Ask for Andrew White, they close at 4pm. It was already gone 3 so we screamed along the M4, went in through the door and a bloke met us, "Good afternoon, my names Stephen, how can I help you today?". "Hello, we've been told to ask for Andrew White". Stevey boy says "oh right, that's me then"

. "Eh?", "Yeah, they just give you a name on the 'phone to make the service feel more personal"....
So I'm already pissed off within 30 seconds, luckily we'd found the one decent and truthful bloke in the place. After 15 minutes of obviously forced bullshit about how enjoyable the buying experience would be (I reckon Stephen wanted to be there even less than we did), he eventually asked what car we were looking for, so we told him the very specific criteria and before he even consulted his list he said "ooooo we haven't got anything you'd be interested in....."

. Rustled the papers for a few seconds then says "there's a red '97 LX estate over there with 112000 miles, a '98 GLX over that side, but that one's a diesel and it's been to the moon an back, and there's a 2000 facelift model LX, diesel again with 55000 miles, that's the closest one to what you're looking for, oh no, hang on, that one's a saloon". I told him what the bint on the phone had said and asked if he was attempting to extract some urine, and the poor guy just apologised, wasn't his fault, obviously seen it all before, "They just tell you what you want to hear to get you though the door. Thing is most people don't really know what they're after, so they get them in here then it's up to us. But when people have very specific requirements like yourself it backfires. There's no point me trying to sell you anything because you know exactly what you want, and we don't have it! They'd be better off telling you the truth on the 'phone, they've just pissed you off now now, you'll probably never set foot in here again now will you?" Oh how right he was! So we made some dissatisfied noised in earshot of the other staff and customers and skulked off home.
Used to look at all the car supermarkets everytime anyone in the family was in the market, but never felt confident or comfortable with any of them. The only one of those places that feels OK is Skinners, but maybe that's because we've been buying cars of him since they were a small backstreet garage, and the owner's sons never forget a face. While they no longer deal with you themselves they always make a point of coming over to say hello and exchange niceties when they see you. That kind of thing goes a long way I reckon:?