As you know the insurance market is a lot different to how it used to be and the repairs and courtesy cars all happen almost outside of your control in an effort to ease the trouble for you but also in an effort to 'build up' the insurance claim against the third party in effect (imo of course).
Anyhow I had to sign for the vectra which was 1 year old, low miles but bloody covered in scratches, dings, chips so much so it was neigh on impossible to agree on it's delivered condition but nevertheless I had to sign for it cos we needed it. When it was collected yesterday the guy pointed out that the roof/top of the rear door was scratched and it wasn't recorded on his stupidly-small hand held screen doo-dad so in other words "it's been damaged"
A couple of clicks with his silly pen thing on the screen doo-dad revealed a cost of £154.00 for the necessary 'repairs' to the scratches.
Now surely if I agreed to pay then that would mean the car would be taken out of service to be repaired to pristine condition? I don't think so! it was covered in damage (the condition report shows 42 areas on the car with damage of various descriptions)
I refused to sign for the damage and they took it away, now a case has been raised with their damage dispute 'team'
for further review and I'm expecting a great big counter-claim report/form that I've got to spend time on They were charging the Insurance £47.00 per day for the car (£1,400.00 a month) you can't tell me that's not enough to cover costs including it's final condition before it goes to auction
It's a bloody scam to try and fleece you and it's pissed me right off!
