Thanks, Bailes
Apple Sales International
Hollyhill Industrial Estate
Holyhill. Cork
Republic Of Ireland
08/06/10
Dear Sir or Madam
I regret that I have to write this letter to you, but I feel that my current 4th Generation iPod Nano is not fit for purpose. I originally bought the iPod on the 3rd December 2008 and in November 2009 it got replaced with a brand new one under warranty. Within 7 months the iPod Nano you sent me back in November 2009 has failed. You have refused to repair or replace it under warranty unless I buy the Protection pack which comes in at £25. The Serial Number for this iPod is 5K*************
The first iPod Nano which I had simply would not switch on after 11 months of minimal usage. I then proceeded to take my iPod to AT Computers which is situated in Cardiff, South Wales, who then took my iPod away for repair under warranty on the 30th October 2009. I then paid an excess of £5 to have the iPod posted back to my home address. I was told by the employee working at AT computers that I would hear something from Apple within 10 days of my iPod leaving their store, come the 19th November 2009 I decided to send an email to them as I had not heard back from them. On the 20th November 2009 I received a voicemail on my phone informing me that they had received my replacement iPod and ‘forgot’ to send it back to my home address. Within 2 to 3 days of this voicemail I received my replacement iPod. The replacement iPod turned up with damage to the bottom edge, but it worked so I didn’t chase the matter further.
Since I’ve had this replacement iPod I have had issues with the battery going dead after 1 hour of use after its been charging for a good 12 hours, once the batterys dead it has refused to charge up from a USB, so I then had to go out and purchase a wall charger as it kept happening. This I could persevere with as generally the iPod worked well. However when I was then listening to music end of April 2010 and the iPod just froze completely and would not restart even when I pressed and held the middle button and menu, it just got stuck on the Apple logo and the only way to get the iPod back on would be to let it run out of battery. I would then leave it on charge for a good 24 hours, but the same thing would keep happening, I would be able to listen to about 50 songs before the iPod froze and the cycle would start all over again.
Eventually I got iTunes to recognize my iPod so I performed a full system restore on the iPod and got it started and synchronized with my iTunes again. I then left the iPod for around 2-3 weeks without use. When I went to use it I found it had a flat battery which I expected. I then put the iPod on charge and as it started up it froze on the start-up screen. I then decided that another restore of my iPod was in order. This same issue has happened around 5 times and now I cannot get it to sync with iTunes or restore. This now means this 7 month old iPod is now an iPaperWeight. The iPod rarely starts and when it does it either tells me to connect to power and when it is connected to the power it simply freezes on the apple logo.
Today (08/06/10) I went to the Apple Retailer in the St.Davids shopping centre in Cardiff, South Wales and was told I had to make an appointment to see what the best solution could be for me however I couldn’t have an appointment until the following afternoon. I was unable to make the later appointment as I have other commitments with college and such, and also with the cost of travel back and forth Cardiff so I decided to go to another Apple Reseller in Cardiff. This was AT Computers where my iPod went last time when it broke. There I was told my iPod wasn’t covered under warranty as my warranty for my previous iPod ran out in January 2010, and I was asked to leave the store when I asked why my 7 month old iPod was not covered by a year warranty like most products you purchase. This suggests to me that you seem to think 7 months is a sufficient amount of time for an iPod to last. What AT Computers did give me was a telephone number for your Apple Care helpline, where I was then told if I wanted any technical support I would have to buy a £25 protection pack for my 7 month old iPod which had failed.
I would like to know why Apple as a company thinks 7 months is a sufficient amount of time for an iPod to last and why you think I should pay out of my own pocket to replace or repair my iPod. I feel like I’ve paid into a premium brand for a premium product and got rubbish. I would also like to inform you as a Trader by law you are legally obliged to help me with this product for up to 6 years. I have contacted trading standards with the issues raised in this letter and have been informed that under the Sale of Goods Act 1979 Section 14 any product has to be of Satisfactory Quality and of Satisfactory Durability. I personally think my iPod is not of Satisfactory Quality or Durability. I therefore believe that I should be entitled to a replacement like for like iPod weather new or refurbished.
If I do not have a reply to this letter within 28 days of you receiving it I assume the letter has been ignored and I will contact trading standards again to persue this claim further.
Yours Faithfully,
Samuel Bailey
now who is being the pedant:) sometimes its hard to keep the inner teacher inside eh wiggy. On another note so much for the alleged traffic jams due to flooding of the river in warsaw, im here over an hour early. Damn melodramatic poles!